Privacy Policy
What Data We Collect
When using our app or website, we collect the following data:
Personal data: name, address, phone number, email
Payment information: e.g., PayPal, credit card, IBAN
Location data: to show available products near you and for delivery
Order data: products, time, delivery address, history
Account data: username, encrypted password
Technical data: device type, operating system, app version, IP address
Support data: messages, reviews, inquiries
Why We Process This Data
We process your data to reliably and user-friendly provide our service, for example:
Delivery of your order
Payment processing
Customer service and support
Improving the app and user experience
Fraud prevention and system security
Legal obligations (e.g., accounting)
Disclosure of Your Data
Your data is only shared when:
It is necessary for delivery (e.g., with drivers)
A payment provider is needed for processing
It is legally required
You have explicitly given consent
We work exclusively with partners who also ensure data protection.
Data Retention
Your data is only stored for as long as it is needed – after that we delete or anonymize it.
Legal retention requirements (e.g., tax-related) remain unaffected.
Your Rights
You have the right at any time to:
Access your stored data
Correct incorrect or outdated data
Delete data, if no retention requirements exist
Restrict processing
Object to certain processing
Data portability, e.g., to another provider
Security
We use modern security measures such as encryption, firewalls, and access restrictions to protect your data.
Cookies & Tracking
Our app and website use cookies and similar technologies to analyze usage and optimize features.
You can disable tracking in the settings.
Some features may then only be available to a limited extent.
Changes
This privacy policy will be updated as needed.
The current version is available in the app and on the website.